This Privacy Policy explains how MSA Appliance Repair LLC (“MSA,” “we,” “us” or “our”) handles information when you visit msaappliance.com, request service, contact us or use links to our scheduling providers.
Information we collect
We may collect information you provide, including your name, telephone number, email address, service address, ZIP code, appliance type, brand, model, photographs, problem description, appointment preferences and communications with our team or automated assistant.
Our website and service providers may also collect technical information such as IP address, browser and device type, pages visited, landing page, referral source, approximate location, submission timestamp, cookie identifiers, advertising attribution parameters (including UTM parameters, GCLID, GBRAID and WBRAID) and interactions with calls, forms or advertisements.
How we use information
We use information to respond to questions, schedule and deliver appliance repair services, prepare estimates and invoices, communicate about appointments, provide customer support, process payments through authorized providers, improve our website, measure advertising performance, prevent misuse and comply with legal obligations.
Scheduling, payments and service providers
Online scheduling and service-management functions are provided through Housecall Pro. Our website and communications may also use Resend, Vercel, Google services, communications providers, payment processors, analytics services and advertising platforms. When you use these tools, those providers may process information under their own privacy policies and contractual obligations.
We may share information with technicians, contractors and service providers only as reasonably necessary to operate the business, fulfill your request, protect our rights or comply with law. We do not sell personal information for money.
Calls, messages and automated assistance
Calls and messages may be routed through communications or AI-assisted systems to answer common questions and help request an appointment. Calls may be recorded or transcribed only where permitted by law and with any notice or consent required by applicable law. Appointment or service-related messages may be sent using the contact information you provide.
Marketing text messages are sent only with applicable consent and are not a condition of purchasing service. You may opt out of nonessential text messages at any time, including by replying STOP when that option is available. Mobile information and text-message consent are not shared with third parties for their own marketing purposes. Message and data rates may apply.
Cookies, analytics and advertising
We and our providers may use cookies or similar technologies to keep the website functioning, understand traffic, measure conversions and improve advertising. Browser settings may allow you to block or delete cookies, although some website functions may be affected.
Data retention and security
We retain information for as long as reasonably necessary to provide services, maintain business and warranty records, resolve disputes, meet accounting or legal requirements and protect the company. We use reasonable administrative and technical safeguards, but no internet or storage system can be guaranteed completely secure.
Your choices
You may ask us to correct or delete information we control, subject to legal, warranty, accounting and operational retention requirements. You may also ask us to stop nonessential marketing communications. To make a request, contact us using the information below.
Children’s privacy
This website and our repair services are intended for adults. We do not knowingly collect personal information directly from children under 13.
External links
Our website may link to Google, Housecall Pro, social networks or other third-party websites. We are not responsible for the privacy or security practices of external websites.
Changes to this policy
We may update this Privacy Policy as our services, website or legal obligations change. The “Last updated” date identifies the current version.
Contact us
MSA Appliance Repair LLC
South Florida, United States
service@msaappliance.com
(954) 634-5250