MSA Appliance RepairResidential & Commercial Service
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Practical appliance guidance

Appliance Troubleshooting Help Center

Start with safe, simple checks for common appliance problems. Learn what you can verify yourself, what symptoms may point to a larger issue, and when it makes sense to schedule professional diagnosis.

Safety first

Simple checks only. Stop when a condition is unsafe.

Do not disassemble sealed systems, gas components, high-voltage parts or electrical panels. If you smell gas, see smoke or sparks, notice a burning odor, exposed wiring, flooding or another unsafe condition, stop using the appliance and seek professional help.

In-depth symptom guides

Start with the exact problem you are seeing.

Browse 17 focused guides covering safe first checks, likely causes, warning signs and a direct path to the matching repair service.

Refrigerator

Refrigerator Not Cooling

Safe first checks for a refrigerator that is running warm, plus signs that point to airflow, defrost, fan, control or sealed-system problems.

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Refrigerator

Refrigerator Leaking Water

What to check when water is pooling under or inside a refrigerator and when a leak needs professional diagnosis.

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Refrigerator

Refrigerator Clicking and Not Cooling

What repeated clicking can mean when a refrigerator is also warming, including power, relay, control and compressor-related possibilities.

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Washer

Washer Not Draining

Safe checks for standing water, slow draining or a washer that stops before the spin cycle.

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Washer

Washer Not Spinning

Why a washer may wash but fail to spin, and the simple checks to make before scheduling repair.

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Washer

Washer Leaking Water

Safe checks for water around a washer and clues that may point to hoses, pumps, door seals, dispensers or internal components.

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Dryer

Dryer Not Heating

Safe first checks for a dryer that tumbles but produces little or no heat.

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Dryer

Dryer Takes Too Long to Dry

How to separate simple airflow problems from heating, sensor and venting faults when clothes stay damp too long.

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Dryer

Dryer Won't Start

Basic checks for a dryer that will not begin a cycle and common faults involving power, doors, thermal protection and controls.

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Dishwasher

Dishwasher Not Draining

What to check when water stays in the dishwasher tub after a cycle.

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Dishwasher

Dishwasher Not Cleaning Dishes

Simple loading, filter and spray checks for dishes that come out dirty, cloudy or with food residue.

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Dishwasher

Dishwasher Leaking Water

What to check when water appears under or in front of a dishwasher and when a leak needs prompt repair.

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Oven

Oven Not Heating

Safe checks for an electric or gas oven that does not reach temperature or heats inconsistently.

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Oven

Oven Heating Unevenly

Why food may cook unevenly even when an oven still heats, with checks for settings, rack position and signs of sensor, element or airflow faults.

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Freezer

Freezer Not Freezing

Safe first checks for a freezer that is warming, softening food or running continuously without reaching temperature.

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Ice Maker

Ice Maker Not Making Ice

Simple checks for an ice maker with no ice, slow production or no water fill before professional diagnosis.

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Wine Cooler

Wine Cooler Not Cooling

Safe checks for a wine refrigerator that is warming or cannot hold its set temperature, including signs of fan, sensor, control or sealed-system faults.

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Refrigerator troubleshooting

Refrigerator not cooling? Start with the basics.

A warm refrigerator can become an expensive problem quickly. Before scheduling service, check the simple items below without removing covers or touching sealed-system components.

  • Confirm the refrigerator is powered on and the interior lights or display respond normally.
  • Check the temperature setting and make sure it was not changed accidentally.
  • Make sure food or containers are not blocking interior air vents.
  • Confirm the doors close fully and inspect the gasket for obvious debris or gaps.
  • If the freezer is cold but the refrigerator is warm, note that symptom for the technician—it can help narrow down an airflow or defrost-related issue.

Washer

Washer will not drain, spin or finish a cycle

Check that the door or lid closes completely, the selected cycle is correct and the drain hose is not visibly kinked. If water is leaking, stop the cycle and shut off the water supply if it is safe and easy to reach.

Call for service when: the machine repeatedly fails to drain or spin, leaks continue, the door remains locked, or an error returns after a normal restart.

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Dryer

Dryer takes too long or does not heat

Clean the lint screen, confirm the cycle is not set to air-only, and check that the exterior vent opening is not obviously blocked. Do not run a dryer that smells hot, scorched or electrical.

Call for service when: there is no heat, the drum does not turn, the dryer stops mid-cycle, or drying time remains unusually long after airflow basics are checked.

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Dishwasher

Dishwasher is not draining or cleaning well

Check for a visibly blocked filter area, confirm dishes are not preventing the spray arms from moving, and make sure the door fully latches. Avoid forcing parts or reaching into areas where broken glass may be present.

Call for service when: water remains in the tub, leaks return, the unit will not start, or you hear unusual grinding or pump noises.

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Oven & Range

Oven is not heating or a burner will not work

Confirm the correct cooking mode and temperature are selected and that the appliance has power. For gas appliances, stop immediately if you smell gas—do not attempt ignition troubleshooting or component removal.

Call for service when: heating is inconsistent, ignition repeatedly fails, controls show persistent errors, or there are signs of electrical or gas-related trouble.

Explore Oven Repair → Explore Range & Cooktop Repair →

Freezer

Freezer is warming or building heavy frost

Check the temperature setting, make sure the door closes fully and keep interior vents clear. Minimize door opening while protecting frozen food in another cold location if temperatures are rising.

Call for service when: temperature continues to rise, frost returns quickly, the unit runs constantly, or abnormal fan and compressor noises develop.

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Ice Maker

Ice maker is not making ice

Confirm the ice maker is switched on, the freezer is cold enough and the ice bin is seated normally. Check for obvious external water-supply issues without removing valves or electrical parts.

Call for service when: there is a leak, repeated jamming, no water fill, very low production or the problem returns after basic checks.

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Wine Cooler

Wine cooler is warming or will not hold temperature

Confirm the set temperature, make sure the door closes fully and keep interior airflow paths clear. On dual-zone units, note whether one zone is warmer than the other. Move valuable bottles to stable storage if temperature is rising significantly.

Call for service when: temperature keeps climbing, one zone stops cooling, the unit runs continuously, or compressor, fan or control problems are suspected.

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Commercial equipment

Protect inventory and reduce downtime

For commercial refrigeration, ice, cooking, dishwashing and laundry equipment, document the model, displayed error code, current temperature and exact symptom. Avoid repeated power cycling if equipment is failing to hold safe temperature.

Call promptly when: food safety, water damage, business operations or inventory may be affected.

Explore Commercial Appliance Repair →

South Florida appliance help

Local service for Broward and Palm Beach Counties.

Heat, humidity and everyday heavy appliance use can make a small performance problem more noticeable quickly. MSA Appliance Repair serves homes and businesses in Fort Lauderdale, Pompano Beach, Boca Raton, West Palm Beach and nearby communities.

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Before you schedule

Appliance troubleshooting FAQ

What should I check before calling for appliance repair?+

Start with safe basics: confirm the appliance has power, check the breaker, review obvious control settings, make sure doors are fully closed, and look for visible obstructions or blocked airflow. Do not remove electrical panels or bypass safety devices.

Should I unplug an appliance that is acting strangely?+

If you notice smoke, a burning smell, sparking, exposed wiring, unusual heat, flooding or another unsafe condition, stop using the appliance and disconnect power only if you can do so safely. For normal performance issues, call us before taking anything apart.

When is a refrigerator problem urgent?+

A refrigerator that is rapidly warming, leaking heavily, repeatedly tripping a breaker, making severe mechanical noises or putting food safety at risk should be addressed promptly. Move perishable food to safe cold storage when needed.

Do you offer same-day appliance repair?+

Same-day appointments may be available depending on your location, technician capacity and parts needs. Technicians work from 8 AM to 9 PM daily, and phone and AI support are available 24/7.

Do you repair both residential and commercial appliances?+

Yes. MSA Appliance Repair serves homes, condos, restaurants, offices, property managers and other businesses across our South Florida service area.

How much is the diagnostic service call?+

The standard diagnostic fee is $79 for residential service and $129 for commercial service. The standard diagnostic fee is credited toward an approved repair. After-hours emergency service is separate and subject to technician availability.

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Still need help?

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