MSA Appliance RepairResidential & Commercial Service

Dishwasher troubleshooting

Dishwasher Not Draining

What to check when water stays in the dishwasher tub after a cycle.

Standing water at the end of a cycle usually means something is blocking the path between the tub and your sink drain. Several common blockages are safe to check yourself. A pump that hums without moving water, or makes no sound at all, needs professional diagnosis.

Safe first checks

Start here before scheduling service.

  1. 01Confirm the cycle has fully finished; some dishwashers pause with water in the tub mid-cycle.
  2. 02Remove and clean the filter and the sump area beneath it.
  3. 03Run the garbage disposal for a few seconds, since many dishwashers drain through it.
  4. 04If a disposal was just installed, ask whether the knockout plug in its dishwasher inlet was removed. A plug left in place blocks drainage completely.
  5. 05If there is an air gap (a small chrome cap on the sink deck), lift the cover and clear any debris.
  6. 06Check that the drain hose under the sink is not kinked or crushed by stored items.
Safety note

Turn off power to the dishwasher before bailing out water or removing the filter. Do not pour chemical drain cleaners into a dishwasher; they can damage seals, hoses and the pump.

What usually causes it

How to tell which part is failing.

Match what you see or hear to the most likely cause. A technician confirms the failed part with testing before recommending a repair.

Clogged filter or sump

Water that drains slowly and smells of food points to debris in the filter or sump.

Blocked disposal inlet or air gap

If the problem started right after a new disposal or plumbing work, the knockout plug or a blocked air gap is the most likely cause.

Kinked or clogged drain hose

A hose crushed during installation or lined with grease can hold water in the tub.

Failed or jammed drain pump

A humming or buzzing sound at the end of the cycle with no water moving usually means the drain pump is jammed or has failed.

Control or sensor fault

If the pump never makes a sound, the wiring, a sensor or the control board may not be telling it to run.

South Florida note

In condos and older homes, the dishwasher usually shares a drain with the kitchen sink. If the sink drains slowly too, the clog may be in the plumbing rather than the dishwasher.

When to call for repair

Schedule professional diagnosis when the symptom persists.

✓ Standing water remains after a completed cycle
✓ The pump grinds or hums
✓ Water backs up into the dishwasher
✓ A leak develops

Need dishwasher repair?

MSA provides residential dishwasher repair for homes in Broward County from Davie north and throughout Palm Beach County, with a $79 diagnostic credited toward an approved repair.

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Questions & answers

Dishwasher Not Draining: common questions

Is it safe to leave standing water in the dishwasher?+

It won't harm the dishwasher in the short term, but it can smell and may overflow on the next cycle. Bail it out with a cup and towels, and don't run another cycle until the cause is found.

Can a garbage disposal stop my dishwasher from draining?+

Yes. A clogged disposal, or a new disposal installed without removing its knockout plug, is one of the most common reasons a dishwasher holds water.

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