These Terms & Conditions (“Terms”) apply to appliance repair and related services provided by MSA Appliance Repair LLC (“MSA,” “we,” “us” or “our”), as well as use of msaappliance.com. By requesting, scheduling, authorizing, signing for, paying for or accepting service, you agree to these Terms.
1. Appointments and arrival windows
Appointments may be requested online, by phone, by message or through our team. Appointment times and arrival windows are estimates and may change because of traffic, prior service calls, technician routing, parts availability, emergencies or circumstances outside our reasonable control. We will make reasonable efforts to communicate material delays.
2. Residential diagnostic service
The standard residential diagnostic service call is $79 and covers the technician visit and diagnosis of one appliance. If the customer approves the quoted repair, the $79 diagnostic charge is credited toward that approved repair. If the customer declines the repair after diagnosis, the diagnostic charge remains due and is non-refundable.
The diagnostic charge remains due when the appliance itself is not found to be defective or when the issue is determined to involve plumbing, electrical supply, drainage, venting, installation, building conditions or another condition outside the appliance.
3. Commercial diagnostic service
The standard commercial appliance diagnostic service call is $129 and covers the technician visit and diagnosis of one commercial appliance. If the quoted repair is approved, the $129 diagnostic charge is credited toward that approved repair. If the repair is declined after diagnosis, the diagnostic charge remains due and is non-refundable.
4. Additional appliances
Unless otherwise quoted in advance, diagnosis of each additional appliance during the same visit is $49. Additional repair work, labor and parts are quoted separately.
5. Estimates and authorization
After diagnosis, MSA may provide an estimate for recommended repair. Estimates are generally valid for 30 days, but parts pricing and availability may change. If a material price change occurs before a part is ordered or work begins, we will request approval of the revised amount. Repair work beyond the approved scope will not be performed without customer authorization. Authorization may be documented electronically, by signature, text, email, recorded communication, payment or other reasonable evidence of approval.
6. Parts, special orders and deposits
Parts ordered for a repair may require advance payment of 100% of the part cost before the order is placed. Special-order, electronic, customer-specific or otherwise non-returnable parts are non-refundable once ordered when the supplier or manufacturer does not permit their return. Labor or other service charges are separate unless expressly included in the approved estimate.
If a replacement part supplied by MSA is determined to be defective and the repair is covered by our applicable warranty, MSA will address the covered repair in accordance with the warranty terms below.
7. Cancellations, rescheduling and no access
Appointments may be canceled or rescheduled without charge when at least 12 hours' notice is provided. A cancellation or rescheduling request made less than 12 hours before the scheduled appointment may be subject to a fee of up to $50. If a technician arrives and the customer is unavailable, cannot be reached, refuses access, or safe and reasonable access to the appliance is not available, the standard diagnostic/service-call charge may apply ($79 residential or $129 commercial). No cancellation fee applies when MSA initiates the cancellation or rescheduling.
8. After-hours emergency service
After-hours emergency service is generally offered from 9 PM to 8 AM, subject to technician availability and confirmation by phone. The residential after-hours emergency service call is $150 and the commercial after-hours emergency service call is $199. Emergency service-call charges are separate from repair charges and are not credited toward the repair unless MSA expressly agrees otherwise in writing. An emergency request does not guarantee immediate dispatch or a particular arrival time.
9. Payment
Unless different terms are agreed in writing, amounts due for diagnostics, labor, parts and completed service are payable when charged or upon completion of the applicable service. Commercial accounts, property managers or other approved customers may have separate written payment arrangements. Returned, reversed or disputed payments may be subject to lawful collection costs or fees where applicable.
10. Completion of work, customer acceptance and payment disputes
When repair work is completed, the customer or the customer's authorized representative may be asked to inspect the appliance, review the work performed and sign or electronically acknowledge completion of service.
By signing a completed work order, invoice, service acknowledgment or similar completion record, the customer acknowledges that the authorized work has been performed and that, to the extent reasonably observable or testable at the time of completion, the customer has been given an opportunity to review the work and report any known unresolved concern.
Unless a written exception is noted before or at the time of signing, the customer's signature or electronic acceptance constitutes acknowledgment that there is no known objection to the completion of the authorized work at that time.
Payment for authorized diagnostic services, labor and repair work that has been completed is final and is not refundable merely because the customer later changes their decision about having authorized the repair, sells or replaces the appliance, or experiences a separate or unrelated appliance problem.
Nothing in this section eliminates the applicable limited repair warranty described below. If the same covered failure occurs during the warranty period, the customer should contact MSA so that we may evaluate the issue and provide the warranty remedy, when applicable.
Before initiating a payment dispute or chargeback concerning completed service, the customer agrees to make a reasonable effort to contact MSA and allow MSA an opportunity to review and address any claimed service or warranty issue.
A signed completion acknowledgment, approved estimate, invoice, payment record, photographs, technician notes, electronic communications and other service records may be used by MSA as evidence that the customer authorized and accepted the applicable service and charges. Nothing in these Terms waives any right that cannot lawfully be waived.
11. MSA 365 limited repair warranty
For qualifying residential repairs completed on or after September 3, 2026, MSA provides a 1-year limited workmanship warranty beginning on the repair-completion date. For commercial repairs, MSA provides a 90-day limited workmanship warranty beginning on the repair-completion date. A different period applies when it is stated in writing on the estimate, work order or invoice. Repairs completed before September 3, 2026 remain subject to the warranty terms stated on their original invoice or service record.
Workmanship coverage applies only to the specific repair performed by MSA. If the same covered failure is confirmed to result from our workmanship during the applicable period, MSA will correct the covered workmanship without an additional service-call or labor charge.
Coverage for parts supplied and installed by MSA is listed separately on the applicable invoice and may vary by manufacturer, supplier and part type. If a covered part fails within its written coverage period, MSA will address the part and directly related labor according to the coverage stated on the invoice. Replacement parts are subject to availability. Warranty service does not restart or extend the original coverage period unless MSA states otherwise in writing or applicable law requires it.
To request warranty service, the customer must contact MSA during the applicable coverage period, provide the invoice or service address, describe the recurring issue and allow MSA a reasonable opportunity to inspect the appliance before another person alters or repairs the covered work. Warranty requests receive priority review, but appointment timing remains subject to technician and parts availability.
The warranty does not cover a different failure, unrelated component, normal wear, misuse, abuse, neglect, pest damage, power surge or electrical supply issue, plumbing or water condition, drainage or venting problem, lack of maintenance, improper installation, relocation of the appliance, pre-existing condition, cosmetic issue unrelated to our work, customer-supplied part, or work altered or performed by another person or service provider after our repair. It does not cover food loss, loss of use, business interruption, property damage caused by the appliance, or replacement of the appliance. If a warranty visit determines that the reported issue is unrelated to the original covered repair, the applicable diagnostic charge may apply.
This limited warranty provides repair of covered workmanship or covered parts as the applicable remedy. It is not a promise that the appliance will remain free from unrelated failures and does not create a general refund or appliance-replacement guarantee. See the customer-friendly summary on our Warranty page.
12. Customer-supplied parts
MSA may decline to install customer-supplied parts. When MSA agrees to install a customer-supplied part, MSA does not warrant the part itself, its compatibility, quality or performance. Any workmanship warranty for such installation must be stated on the applicable invoice or work order.
13. Customer responsibilities and access
The customer is responsible for providing safe, timely and reasonable access to the appliance and work area, including access to the property, parking or building authorization where required. The area around the appliance should be reasonably clear. The customer should disclose known hazards, leaks, electrical problems, pest conditions, prior modifications and other conditions that could affect safe service.
14. Appliance access, movement and surrounding property
Diagnosis or repair may require an appliance to be pulled forward, shifted, tilted, removed from cabinetry, disconnected, reconnected or otherwise moved to obtain reasonable access. The customer authorizes MSA to perform such reasonable movement when necessary to diagnose or complete the authorized service.
Appliances may be extremely heavy, tightly installed or located near delicate flooring, tile, wood, vinyl, walls, trim, cabinetry, countertops, doors or other finished surfaces. Existing clearances may be insufficient, and some damage or weakness may not be visible before an appliance is moved.
The customer is responsible for informing MSA before work begins of known fragile, recently installed, damaged or unusually sensitive flooring, cabinetry, walls, trim, doors, countertops or other surrounding property.
To the maximum extent permitted by applicable law, MSA is not responsible for scratches, marks, dents, cracking, separation or other damage to flooring, walls, trim, cabinetry or surrounding surfaces that results from pre-existing damage, deterioration, improper installation, insufficient clearance, hidden conditions, structural weakness, defective materials or the reasonable movement of a heavy appliance despite the exercise of reasonable care.
If MSA determines that an appliance cannot be safely moved without an unreasonable risk of damage, MSA may decline to move the appliance or may require the customer to arrange appropriate access before service can continue. This section does not exclude liability to the extent liability cannot lawfully be excluded or limited.
15. Pre-existing conditions
Appliances, flooring, cabinetry, hoses, valves, fittings, wiring and surrounding materials may have pre-existing wear, corrosion, deterioration, improper installation or hidden damage. MSA is not responsible for pre-existing damage or for failure of deteriorated or defective components that occurs despite reasonable care during diagnosis, access or movement of an appliance.
Examples may include brittle or corroded water lines, shutoff valves, drain hoses, electrical connections, mounting hardware, fittings, flooring, cabinetry and other components that fail when reasonably accessed, disconnected, reconnected or moved during service. We may decline work when conditions cannot be addressed safely.
16. Limitations of liability
To the maximum extent permitted by applicable law, MSA is not liable for indirect, incidental, special or consequential losses arising from an appliance failure or delay, including loss of food, business income, use or other economic loss, except to the extent such limitation is prohibited by law. Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.
17. Website information and third-party services
Website information is provided for general informational purposes and may be updated without notice. Online scheduling, payment, communications, maps and other functions may be provided by third-party services. Their availability and separate terms or privacy practices may apply. Links to third-party websites do not constitute a guarantee or endorsement of their services.
18. Changes and governing law
We may update these Terms as our services or policies change. The version in effect when service is requested or authorized will generally govern that service unless otherwise agreed in writing. These Terms are governed by applicable law in the State of Florida, without limiting any rights that cannot lawfully be waived.
19. Contact us
Questions about these Terms may be directed to:
MSA Appliance Repair LLC
South Florida, United States
service@msaappliance.com
(954) 634-5250
20. Maintenance and cleaning services
Diagnostic-only visits, inspections, preventive maintenance, cleaning services and dryer vent cleaning are not qualifying repairs and do not include the 1-year workmanship warranty unless a different written warranty is stated on the applicable estimate, work order or invoice. The scope and price shown on the approved estimate, work order or invoice control.