Safe first checks
Start here before scheduling service.
- 01Redistribute an obviously unbalanced load.
- 02Confirm the door or lid closes and locks normally.
- 03Try the correct drain-and-spin cycle once.
- 04Record any displayed error code.
Washer troubleshooting
Washer Not Spinning
Why a washer may wash but fail to spin, and the simple checks to make before scheduling repair.
When to call for repair
Schedule professional diagnosis when the symptom persists.
✓ The tub never reaches spin speed
✓ The machine makes grinding or banging noises
✓ The door lock behaves abnormally
✓ The washer repeatedly stops with the same error
Need washer repair?
MSA provides residential and commercial appliance diagnosis across our South Florida service area.
Related Help Center guides
More troubleshooting guides that may help.
Local appliance repair
Serving Broward and Palm Beach Counties.
Explore local service information, neighborhoods and scheduling options for our core South Florida service areas.